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Besti Health — Legal

Terms of Service

Effective Date: September 19, 2025

On this page 1. Overview 2. Eligibility and Account Requirements 3. Account Management 4. Payments and Billing 5. User Responsibilities and Acceptable Use 6. AI Technology and Accuracy Disclaimers 7. Data Retention, Backup, and Deletion 8. Intellectual Property Rights 9. HIPAA Compliance and Healthcare Regulations 10. Security and Data Protection 11. Service Availability and Support 12. Limitation of Liability and Indemnification 13. Governing Law and Dispute Resolution 14. Changes and Notifications 15. Contact Information

1. Overview

Besti Health ("Service") is provided by Besti Co. ("Company," "we," "our," or "us"), headquartered in Louisville, Kentucky. The Service provides healthcare professionals with AI-powered tools for generating clinical documentation including SOAP notes using AWS HealthScribe and related features such as PDF population, document management, and clinical workflow optimization.

By creating an account, accessing, or using the Service, you agree to these Terms of Service ("Terms"). If you do not agree, you must not use the Service.

2. Eligibility and Account Requirements

Eligibility:

  • The Service is intended exclusively for licensed healthcare professionals and related healthcare organizations
  • You must be at least 18 years old to create an account
  • You must be authorized to use AI documentation tools in your jurisdiction
  • You represent that you have the necessary professional licenses and credentials to practice healthcare

Account Security:

  • You are solely responsible for maintaining the confidentiality of your login credentials
  • You must immediately notify us of any unauthorized use of your account
  • We reserve the right to suspend accounts that show signs of suspicious activity

3. Account Management

Registration:

  • You must register with a valid professional email address
  • All account information must be current, complete, and accurate
  • You must promptly update any changes to your professional credentials or contact information

Account Termination:

  • Accounts may be terminated at any time upon request by emailing info@bestihealth.com
  • We may suspend or terminate your account for violations of these Terms
  • Upon termination, your data will be handled according to our data retention policies

4. Payments and Billing

Subscription Services:

  • Subscription fees are processed through Stripe, our third-party payment processor
  • We do not store credit card or billing information
  • Fees are subject to change with 30 days' advance notice

Refund Policy:

  • All payments are generally non-refundable unless required by law
  • Pro-rated refunds may be provided for service outages exceeding 24 hours
  • Refund requests must be submitted within 30 days of the billing date

5. User Responsibilities and Acceptable Use

Professional Obligations:

  • You agree to use the Service in accordance with applicable healthcare laws and professional standards
  • You remain solely responsible for all clinical decisions and patient care
  • You must obtain appropriate patient consent for using AI documentation tools where required by law

Prohibited Activities:

You agree not to:

  • Misuse the Service or attempt to access data outside your account scope
  • Upload unlawful, infringing, or harmful content
  • Use the Service for non-healthcare or unauthorized purposes
  • Share your account credentials with unauthorized individuals
  • Attempt to reverse engineer or circumvent security measures
  • Use the Service in a manner that could damage our reputation or business

6. AI Technology and Accuracy Disclaimers

AI Limitations:

  • The Service uses artificial intelligence which may occasionally produce inaccurate or incomplete results
  • All AI-generated content must be reviewed and approved by a qualified healthcare professional
  • You acknowledge that AI technology may experience "hallucinations" or generate incorrect information
  • We continuously work to improve accuracy but cannot guarantee error-free performance

Professional Responsibility:

  • Final responsibility for all clinical documentation and decisions rests solely with you
  • The Service is designed to assist, not replace, professional medical judgment
  • You must verify all AI-generated content before use in patient care

7. Data Retention, Backup, and Deletion

Data Retention:

  • Clinical notes and documentation are retained for up to 30 days by default
  • Extended retention periods may be available upon request
  • You may delete your data at any time through your account settings

Backup and Recovery:

  • After deletion, data may remain in encrypted backups for up to 90 days before permanent removal
  • We maintain backup systems to protect against data loss
  • Data recovery requests may be accommodated within the backup retention period

8. Intellectual Property Rights

Our Rights:

  • We retain all rights, title, and interest in the Service, including software, designs, algorithms, and trademarks
  • The Besti Health name, logo, and branding are our exclusive property

Your Rights:

  • You retain ownership of all data and documents you upload to the Service
  • You grant us a limited license to process your data solely to provide the Service
  • This license terminates when you delete your data or close your account

9. HIPAA Compliance and Healthcare Regulations

HIPAA Compliance:

  • We maintain HIPAA compliance and execute Business Associate Agreements (BAAs) with all relevant vendors
  • Our infrastructure meets or exceeds HIPAA security and privacy requirements
  • We conduct regular compliance audits and security assessments

Your Responsibilities:

  • You are responsible for obtaining patient consent where required before uploading PHI
  • You must ensure your use of the Service complies with all applicable healthcare regulations
  • You should maintain appropriate documentation of consent and authorization

10. Security and Data Protection

Technical Safeguards:

  • All data is encrypted at rest using AES-256 encryption
  • Data in transit is protected using TLS 1.2 or higher
  • Access to PHI is restricted to authorized roles only with comprehensive audit logging

Organizational Safeguards:

  • Employees handling PHI undergo annual HIPAA training and background checks
  • We maintain incident response procedures for potential security breaches
  • Access controls are regularly reviewed and updated

11. Service Availability and Support

Service Level:

  • We strive to maintain 99.5% uptime for the Service
  • Planned maintenance will be scheduled during off-peak hours with advance notice
  • We provide technical support during standard business hours

Limitations:

  • The Service is provided "as is" without warranties of any kind
  • We do not guarantee error-free or uninterrupted service
  • Service availability may be affected by factors beyond our control

12. Limitation of Liability and Indemnification

Liability Limitations:

  • To the fullest extent permitted by law, Besti Co. shall not be liable for indirect, incidental, or consequential damages arising from use of the Service
  • Our total liability is limited to the amount of fees paid in the 12 months preceding the claim
  • This limitation does not apply to gross negligence or willful misconduct

Mutual Indemnification:

  • You agree to indemnify us against claims arising from your misuse of the Service
  • We will indemnify you against claims arising from our gross negligence or willful misconduct

13. Governing Law and Dispute Resolution

Governing Law:

  • These Terms are governed by the laws of Kentucky, United States
  • Any disputes will be resolved through binding arbitration in Louisville, Kentucky
  • You may opt out of arbitration within 30 days of account creation

14. Changes and Notifications

Terms Updates:

  • We may update these Terms at any time with reasonable notice
  • Changes will be posted with a new "Effective Date"
  • Users will be notified by email and in-app notice of material changes
  • Continued use after changes constitutes acceptance

15. Contact Information

Questions about these Terms? Contact us at:

  • Email: info@bestihealth.com
  • Address: Besti Co., Louisville, Kentucky

© Besti Co. All rights reserved.

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